![]() Refunds on cancelled orders will be paid back to the card that the order was placed on. In the event that your package is damaged, take photos of the item and send them We will process the insurance claim on your behalf and pick up the cost of the return shipment. All cancelled or returned orders may be subject to a 25% restocking fee.īefore accepting any package, be sure to thoroughly inspect your item for damages. If you do not receive a confirmation email or a tracking number, feel free to contact us. With the tracking number you can track your package and get an estimated time of delivery. ![]() After the order is processed and shipped from our warehouse, you will receive a tracking number via email. Items in stock can take 1-5 business days to ship. If the item you ordered is unavailable or on backorder, we will void the pre-authorization and reach out to you via email. All products ship out within 1-5 business days, unless otherwise noted. Once the payment is processed, we will ship your product immediately. ![]() Economical - Fueled by water - costs only pennies per hourĪs soon as you purchase a product and place your order, you will receive an automated confirmation email from us.Low Maintenance - LED lights never need to be replaced.Completely safe, with no flame heat or emissions.No harmful particulates or emissions and 100% efficient. The crackle of a real wood fire - adjustable with remote control.When connecting multiple cassettes use one remote to control all cassettes for simplicity.Includes a convenient remote control for ease of use at your fingertips.However, an optional heater can be installed above the cassette to provide supplemental heat to up to 400 sq. The cassette doesn't have a heat function.The cassette can also be used with any other accessories that don't block the vapor from coming out, like glass pieces, rocks, decorative logs etc.Includes flat plate that supports custom media (not included).Designed to be direct-wired to a 120-volt circuit for a seamless look.If connecting multiple cassettes you need a Plumbing Connection Kit for each cassette. ![]()
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